Amazon Delivery I Didn't Order Common Issues and Solutions

If you've ever received an Amazon package you didn't order, you're not alone. According to Amazon's own statistics, 1 in 5 customers have received a package they didn't order, with 60% of these cases being due to incorrect address information.

Amazon has a system in place to prevent these issues, but sometimes mistakes can still happen. In fact, a study found that 75% of Amazon delivery issues can be attributed to a single incorrect character in the recipient's address.

One common solution to this problem is to contact Amazon customer service, who can help resolve the issue quickly and efficiently.

Brushing scams are a type of e-commerce fraud where scammers send packages to people who never ordered them. They use stolen personal information to open accounts and write fake reviews to make their products look popular.

Scammers search for personal information online, using people search or data broker sites, or even the dark web for data breaches. They can find hundreds of names and addresses in just a few clicks.

Using this stolen information, scammers open new accounts at online stores or marketplaces where they list their products. They then "buy" their own goods and send them to unsuspecting people's houses, making fake purchases to gain "verified" status.

As "verified" buyers, scammers can post reviews that may be weighted more heavily than other reviewers. This can be especially misleading, as fake reviews can sway purchasing decisions.

Here's a breakdown of the brushing scam process:

Scammers can send packages with no return address, making it difficult to track them down. If you're a victim of a brushing scam, it's essential to change your passwords and do a credit check.

If you've received a package you didn't order, don't panic. You have options to report and return it.

First, check if someone you know sent it to you as a gift. If not, check your Amazon subscriptions to see if you accidentally set one up. If neither of these is the case, report the package to Amazon using their online form.

If the package is incorrect, you can also contact the seller directly to let them know the issue. To do this, contact the seller and say they have the wrong address, but be sure to keep the package safe and don't open it until you hear back.

Here are the steps to report a package you didn't order:

Returning packages can be a hassle, but there are steps you can take to make the process smoother.

If you receive a package that's not yours, contact the seller and let them know they have the wrong address.

You should set the package in a safe place in your home until you learn what the sender wants you to do with it, rather than leaving it outside or opening it.

To ensure you're handling the situation correctly, follow these steps:

If you receive a package in your name that you didn't order, it's essential to report it to Amazon.

First, check if someone you know sent the package to you as an impromptu gift. It's possible a friend or family member ordered a package to your house while they were on vacation or for some other innocent reason.

If no one you know ordered the package, check your subscriptions. Amazon sells subscriptions to certain products, like supplements and pet food, and you may have started a subscription a few weeks or months ago and forgotten about it.

You can report unwanted packages to Amazon using their online form, which requires you to sign into your Amazon account or make one to fill it out.

Be aware of brushing scams, where people leave reviews in your name after sending you a package you didn't order. This is a scheme to raise ratings on low-quality items to encourage real buyers to buy them.

If you're concerned about being a victim of a brushing scam, report the package and the review to Amazon.

Amazon's delivery woes can be frustrating, but often, the problem lies with the package itself. A faulty barcode can cause Amazon's system to misinterpret the package's contents.

If you receive an incorrect or unrequested package, it's essential to report the issue to Amazon as soon as possible. According to Amazon's policies, you have 30 days to initiate the return process.

In some cases, a package may be sent to the wrong address due to incorrect or incomplete address information. This highlights the importance of double-checking your address details before making a purchase.

If your Amazon package was delivered to the wrong address, don't panic! There are steps you can take to resolve the issue. First, confirm your Amazon shipping address is correct, as it's possible you accidentally selected the wrong address when you placed your order.

If your address is correct, check your porch and the nearby area for your package. Delivery drivers may stash packages in odd places to protect them from thieves or the elements. Take a look around any bushes, potted plants, or other concealed areas at the front of your home.

Look for a delivery notice on or around your front door. If delivery drivers need you to sign for a package and you aren’t home, they may leave an “attempted delivery” slip on your front door. Check your mailbox, your porch, and anywhere else where a delivery notice could’ve been placed or fallen to.

Ask your household members and neighbors if they've seen your package. It's possible that the driver handed your package to someone living with you or to a neighbor. In either case, you might be able to find your package without involving Amazon.

Wait 48 hours after the delivery notification. The carrier may have accidentally marked your package as "delivered" when they're still planning on dropping it off. This can be a frustrating delay, but it's better than ordering a replacement.

If all else fails, report the delivered package missing to Amazon. You can call Amazon Customer Service at 1-888-280-4331 or start a live chat on the app or website. If a third-party seller shipped the item, contact them directly using the information in your Order Details.

Here's a step-by-step guide to help you resolve the issue:

Contacting the store is a great way to resolve package issues. If you received a package you didn't order from a specific store, contact them directly.

They will likely have a process in place to handle these situations, and they may be able to provide a refund or replacement. Amazon is one example of a store that has a clear policy against brushing scams.

If you receive merchandise you didn't order, it could mean that scammers have created an account in your name or taken over your account.

Scammers may have even created new accounts in other names tied to your address, allowing them to post lots of seemingly-real reviews.

Unwanted items can be a sign of a more serious issue, like account takeover or identity theft.

Nicole, a customer, has received unsolicited packages from Amazon, and she's not alone.

She's reported each incident to Amazon, but hasn't seen much change.

If you spot activity on your online shopping accounts that isn't yours, report it to the site right away.

You should also think about changing your password for that site.

Amazon recommends contacting their customer service team if you receive a package that was unsolicited.

Nicole hopes Amazon will do more to stop brushing and ban sellers who participate in the scams.